Terms and Conditions of Service for Customers

Our aim is to provide you with simple and quick way of buying tickets or registering for an event online. Anyone that buys tickets or registers for an event via suvarnnavratri.in therefore accepts the below agreement with PLP Events LLC the parent company owner of suvarnnavratri.in and all intellectual property associated with suvarnnavratri.in.

Definitions:

“Website” shall refer to the online sales portal https://suvarnnavratri.in or any other electronic Websites or domains provided by Suvarnnavratri for the sale of Tickets including all webpages, subdomains and subparts therein contained provided by Suvarnnavratri whether accessed via personal computer, laptop, tablet, mobile phone or any other device capable of accessing the information available now or created in the future.

“Customer” shall refer to any individual or organisation that uses The Website to purchase or attempt to purchase any goods or services, including but not limited to tickets, delegate passes, vouchers or any similar products or services using the Website.

“Event” shall refer to any event, of any nature, including but not limited to entertainment, business or other types of events where the Organizationwishes to promote, advertise and sell tickets, passes, vouchers or any similar service to Customers using the Website as a facilitating service for promotion of the event.

“Ticket” shall refer to any form of paid or complimentary entrance voucher or method of measuring and controlling entrance whether a physical printed ticket, voucher, pass, wristband or similar, or an electronic form of ticket such as a unique bar code, QR code, reference number which identifies the holder as having purchased or been given permission to access a specific Event.

1. Ticket Purchase Policy

Tickets purchased on the Website non-refundable except for in the limited circumstances described below in the Refunds Policy. Tickets cannot be exchanged except in the limited circumstances described below in the Refunds Policy.

·The Ticket is generally prohibited from being transferred or resold to any third party, except to the Customer's immediate family member and/ or friends, or if Suvarnnavratri authorizes the resale as per the terms and conditions herein set forth

Customers are advised not to purchase Suvarnnavratri-branded Tickets resold through third party platforms. as it is possible the Ticket may not be valid for entry or will be cancelled by Suvarnnavratri should Suvarnnavratri become aware that the Ticket has been resold. In some countries the re-sale of tickets is banned by law.

Suvarnnavratri may require the Customer to provide proof that they are the original purchaser of the Ticket at the point of entry to the Event in the form of acceptable original photo ID such as a passport, driver’s license, national ID card and/or by presenting the original credit/debit card used to purchase the tickets. In the event that more than one ticket is purchased by the Customer for the same event, then all members of the Customer’s party attending the event should enter the Event at the same time with the Customer.

It is the responsibility of Customers to protect their tickets from loss or theft. Suvarnnavratri is not responsible for replacement of lost or stolen Tickets, and does not issue refunds for lost or stolen Tickets. This applies to electronically issued Tickets as well as printed Tickets. In the event a Customer’s electronic Ticket is copied/stolen (e.g. via hacked email, or through delivery to a shared email address) and the Ticket is used and scanned before the Customer enters the Event, the Customer will be refused entry as the Ticket will have been cancelled at the time of first use. No refund will be offered to the Customer in this case. Customers are strongly advised to protect their electronic Tickets with the same caution and care they would protect a physical printed Ticket from theft.

In most cases payment in full for the Ticket is made at the time of purchase, and the Ticket is dispatched to the Customer via email shortly after purchase has completed. In the event that payment is made fraudulently using a lost/stolen credit/debit card or the credit/debit card is used without the permission of the card owner, Suvarnnavratri reserves the right to cancle such Tickets purchased without refund to the fraudulent purchaser.

2. Ticket Usage Policy and Attendance at the Event

It is the Customer’s responsibility to check whether there are any restrictions placed on entry to the Event, such as age restrictions or dress code restrictions, before purchasing a Ticket from the Website. Suvarnnavratri will not be held liable and will not refund the Ticket purchase if entry to the Event is declined by the Organization for any reason including, but not limited to, failure to meet the dress code, failure to meet age restrictions, dangerous, disruptive, unruly or unlawful behavior resulting in the Organization or venue management declining entry. All Tickets are issued subject to the Rules and Regulations of the venue and the Event. It is the responsibility of the Customer to abide by such Rules and Regulations and to familiarize themselves with the Rules and Regulations before purchasing a Ticket.

In all cases The Organization and the venue management reserves the right of entry and reserves the right to conduct security searches at any time to ensure safety and security at the Event. If a Customer is ejected from an Event by the Promoter, its agents, or by the venue management or security then the Customer shall not be entitled a refund under any circumstances. Many venues operate a strict “no re-entry” policy, meaning that if the Customer leaves the venue during the Event they will not be permitted back into the venue using their original Ticket. It is the responsibility of the Customer to familiarize themselves with the re-entry policy of the Event prior to entering. No refunds will be issued to Customers who leave a venue during an Event and are refused re-admission because of the no re-entry policy.

The venue management or the Organization may restrict what items are brought into the Event, including but not limited to food, beverages, cameras, video and audio recording equipment, seating, selfie sticks, and items considered unlawful, hazardous, dangerous or potential weapons. Suvarnnavratri will not be held liable and will not refund the Ticket purchase if entry to the Event is declined or a Customer is ejected by the Organizationor venue management for bringing, or attempting to bring, a restricted item into the venue. Furthermore Suvarnnavratri accepts no responsibility or liability for items confiscated by the Organization or venue management. Suvarnnavratri, the venue management and the Organization accept no responsibility or liability for items lost or stolen, or injury incurred at the Event.

It is the Customer’s responsibility to attend the event at the correct time on the correct date. It is the Customer’s responsibility to check that the Event is due to take place on the original published date and at the original published time. Suvarnnavratri accepts no responsibility or liability for any loss, whether actual or implied, due to the Customer failing to check the date and time of the Event prior to travelling to the Event. In the event an Event is cancelled or postponed, then Suvarnnavratri may offer a refund to the Customer subject to the Refunds Policy detailed below. Failure on the part of the Customer to attend an Event for any reason will not be a reason for issuing a refund.

It is the responsibility of the Customer to attend the Event on time. Some venues and Promoters will refuse entry to latecomers. No refunds will be issued to latecomers. Many Events will have a “last admission” time, meaning the latest time a Customer can enter the Event. The last admission time is generally earlier than the end time of the Event. It is the responsibility of the Customer to ascertain the last admission time. If a Customer is refused entry for an Event because they arrive at the Event after the last admission time Suvarnnavratri will not issue a refund. Most venues prohibit the unauthorized use of photographic and recording equipment. Please check with the Organization and venue before arriving at the Event.

By purchasing a Ticket through Suvarnnavratri you hereby agree to being photographed, filmed or recorded by the Promoter, the venue management or any third party operating on the behalf of the Organization or venue management at the Event or at the immediate surroundings of the entrance to the venue. Furthermore, by purchasing a Ticket through Suvarnnavratri you hereby waive all rights in any photographs, video or audio recordings of you at the Event or the immediate surroundings of the entrance to the venue (the “Recorded Material”) made by the Promoter, the venue management or any third party operating on the behalf of the Organization or venue management. You hereby agree that the Promoter, the venue management or any third party operating on the behalf of the Organization or venue management may use such Recorded Material in any way they deem fit, without restriction, approval from, or recompense to, you.

3. Ticket Delivery and Collection Policy

Suvarnnavratri issues purchased Tickets electronically as email. It is the Customer’s responsibility to

a) provide Suvarnnavratri with a working, correct email address for Ticket delivery, and
b) to check their Inbox for the email containing of the Ticket. This email can be printed by the Customer and used as an entry Ticket.

In some countries it is possible to request delivery of the Ticket as a URL link delivered via Email to the Customer’s smartphone for a small additional fee. For a limited number of Events, the electronic email Ticket issued by Suvarnnavratri via email needs to be exchanged for a printed ticket issued by the Promoter. Collection booths for exchanging Tickets in such circumstances are usually situated close to the Event entrance. In such cases the Organization or Suvarnnavratri will request the Customer to provide the items listed below to exchange the electronically issued Suvarnnavratri Ticket for the printed ticket: A printed copy of the Suvarnnavratri electronic Ticket or the Ticket number (mandatory in all cases) One of the following forms of identification (original not a copy required)

i. Valid photo identification document issued by a government organisation such as a driving license

ii. Valid National Identity Card

iii. Valid Passport

Electronic Tickets purchased can be printed at any time from the “My Calendar” section of the Website provided the Customer has logged into their account.

Refunds Policy

Once purchased Tickets cannot be refunded, exchanged or transferred other than in the circumstances detailed specifically below.

It is the Customer’s responsibility to check whether there are any restrictions placed on entry to the Event, such as age restrictions or dress code restrictions, before purchasing a Ticket from the Website. Suvarnnavratr will not be held liable and will not refund the Ticket purchase if entry to the Event is declined by the Organization for any reason including, but not limited to, failure to meet the dress code, failure to meet age restrictions, dangerous, disruptive, unruly or unlawful behavior resulting in the Organization or venue management declining entry.

The Organization and the venue management reserve the right to refuse admission at any time without giving cause or reason. Suvarnnavratri does not offer refunds to any Customer refused entry to the Event or who is ejected from the Event for any reason.

Customers are eligible to apply for a refund in writing to Suvarnnavratri in the case of cancelled or postponed Events, within 24h of the date of the announcement that the Event is postponed or cancelled, in the following circumstances only:

i. If the Event is cancelled for any reason;

ii. If the main Artist cancels;

iii. If the main Artist fails to perform or is incapable of performing;

iv. If the main Artist performs for significantly less time than the advertised expected duration of their performance;

v. If the main Artist moves the performance to a different date;

vi. If the start or end time of the Event is moved significantly, this being a move in time of at least four hours or more from that originally published;

vii. If the Event is postponed for any reason. In the case of postponement Customers may be offered the option to use their original ticket for a re-scheduled date for the event, or may, in the case of Events with multiple performances be offered the opportunity to exchange their original Ticket for a Ticket of similar value and similar seating quality for another performance on a different day. This is the only instance where Customers may be offered the option to exchange Tickets.

4. Liability

Suvarnnavratri will not be held responsible for or liable for any issues, damages or physical injuries arising from the Event for which the customer bought Tickets.